Professional Telecommunications

Customer Engagement Optimization with ML Models

Data Scientist 1 year 2 months

Designed and implemented predictive machine learning models that improved the accuracy of customer engagement strategies for a leading telecommunications client.

Key Responsibilities

  • Enhanced customer engagement predictions with machine learning models, improving accuracy by 10%.
  • Deployed and monitored machine learning workflows in a production environment.
  • Built custom pipelines for feature engineering and hyperparameter tuning on client datasets.
  • Collaborated with cross-functional teams to integrate predictions into customer support platforms.

Technology Stack

Python
pandas seaborn PySpark scikit-learn pytest
Machine Learning
Random Forest XGBoost
Databricks
Databricks Clusters
SQL
PL/SQL
Tableau

Tags

#professional #ml #data-science