Professional Telecommunications

Contact Optimization for Improved Customer Interactions

Data Scientist 1 year 3 months

Built predictive models and recommendation logic to improve customer interaction strategies while refactoring an existing application for better maintainability and performance.

Highlights

  • Developed machine learning models to predict hotline demand and support more proactive customer engagement.
  • Designed recommendation logic that helped call center agents identify more suitable customer tariffs, improving call efficiency and customer experience.
  • Refactored the application codebase to improve maintainability, readability, and performance.
  • Integrated model outputs into customer service workflows, enabling day-to-day operational use of predictions.

Technology Stack

Python
pandas seaborn PySpark pytest
Machine Learning
Random Forest XGBoost
Databricks
Unity Catalog Databricks Clusters SQL Warehouses Asset Bundles MLflow
SQL
PL/SQL Spark SQL

Tags

#professional #ml #data-science