Professional Telecommunications

Contact Optimization for Improved Customer Interactions

Data Scientist 1 year 3 months

Built predictive models to optimize customer interactions, such as predicting call center inquiries and recommending suitable tariffs. Refactored an existing application to enhance maintainability and performance.

Key Responsibilities

  • Developed machine learning models to predict customer behaviors, such as the likelihood of calling a hotline, enabling proactive engagement strategies.
  • Designed recommendation systems for call agents to suggest optimal customer tariffs, improving call center efficiency and customer satisfaction.
  • Refactored an existing application by modularizing the codebase, improving maintainability, readability, and performance.
  • Collaborated with the business team to identify key metrics and integrate predictions with customer service platforms.

Technology Stack

Python
pandas seaborn PySpark pytest
Machine Learning
Random Forest XGBoost
Databricks
Unity Catalog Databricks Clusters SQL Warehouses Asset Bundles MLflow
SQL
PL/SQL Spark SQL

Tags

#professional #ml #data-science